We offer 100% No Win, No Fee agreements (also known as a Conditional Fee Agreement). This means if your claim is unsuccessful, you pay us nothing. If we win your case, your legal fees are usually paid by the losing side (the insurer). In the rare event that costs are deducted from your compensation, we will explain the cap clearly before you sign anything—so there are no nasty surprises.

Every case is different. A straightforward whiplash claim from a road traffic accident might settle in 2 to 4 weeks. More complex cases, such as serious brain injuries or accidents where liability is disputed, can take 8 to 12 weeks (or longer). We will give you a realistic timeline at your first consultation and keep you updated regularly.

You may still be able to claim. This is called contributory negligence. For example, if you were a pedestrian hit by a speeding car but you crossed against a red light, your compensation might be reduced by a percentage (e.g., 25%). We will give you honest advice on how the law views your situation during your free consultation.

You would make a claim against the party legally responsible for keeping that space safe. This is often the local council (for pavements and parks) or the business owner/occupier (for shops and restaurants). They have a duty of care under the Occupiers’ Liability Act. We will investigate who owns the land and handle all the paperwork for you.

Yes, in most cases you have 3 years from the date of the accident (or from the date you first realised your injury was linked to the accident) to start court proceedings. However, there are exceptions for children (the 3 years starts on their 18th birthday) and cases involving those who lack mental capacity. It is always best to contact us as soon as possible to preserve evidence.

If you are involved in an accident with an uninsured or hit-and-run driver, you can still claim compensation through the Motor Insurers’ Bureau (MIB). The MIB is a fund set up to compensate victims of uninsured drivers. We have extensive experience in dealing with the MIB and can guide you through their specific claims process.

We split your compensation into two parts:

General Damages: Compensation for the pain, suffering, and loss of amenity caused by your injury.

Special Damages: Compensation for the financial losses you have incurred. This can include loss of earnings, medical expenses, travel costs, care and assistance, and damage to property (like your phone or clothing).

Probably not. The vast majority (over 95%) of personal injury claims settle out of court through negotiation with the insurance company. We will always try to settle your case amicably. We will only recommend going to court if the insurer is being unreasonable and it is the only way to get you the justice you deserve.

Unlike large, impersonal “claims management” companies that often sell your data to solicitors, Shepherd Claims is a London-based law firm. You will speak directly to the people handling your case. We offer a personal, local touch—we understand London’s roads, local councils, and the unique challenges of life in the capital.
Every single client is assigned a dedicated personal handler who will manage their case from start to finish. This means you never have to repeat your story to a stranger. Your handler knows your case inside out and is committed to dealing with it promptly and effectively, ensuring you receive the expert guidance and attention you deserve at every stage.
We are your neighbours, not a call centre.

Every single client is assigned a dedicated personal handler who will manage their case from start to finish. This means you never have to repeat your story to a stranger. Your handler knows your case inside out and is committed to dealing with it promptly and effectively, ensuring you receive the expert guidance and attention you deserve at every stage.

We are your neighbours, not a call centre.